Consultant performs in-depth assessment of your print environment
Our aim is to take the hassle out of managing your print, which is why we like to keep things nice and simple from the word go.
Proposal put forward and agreed
Transition plan formulated
Installation of fleet, complete with training key colleagues
Ongoing support and break-fix service alongside continuous monitoring for optimisation
We know that every business is different and so we approach each consultation individually and on a case-by-case basis. Our intention isn't to just replace your current devices with new ones, instead our method focuses on reviewing your entire print environment and assessing the needs of your business so that we can offer you a custom-made solution that is right for your business.
With multi-vendor support you can be confident that we will find the right fit for your company - whether that means a one-brand or multi-brand solution.
After we have performed an in-depth consultation we will then work on putting together a comprehensive proposal tailored to your requirements. In the proposal we will detail the services you can expect to receive, SLA's and a thorough breakdown of the proposed package and pricing.
Once the proposal has been agreed we then devise a full transition plan which ensures the implementation and management of your fleet runs seamlessly. This tailor-made plan covers every single detail of your contract from access into your building for implementation, right through to who and where to send your invoices.
Having worked across all verticals we know that each business and industry has completely different needs and certain protocol and procedures that need to be considered and that's why a transition plan is the perfect tool to ensure all aspects are covered before any devices are installed, which enables us to get it right first time - every time.
We will then perform a full installation of all devices and ensure that all key staff members are trained within 24 hours from time of installation. We have two initial levels of training - basic and advanced and we also offer specific training should certain individuals or departments require greater knowledge of certain functions.
All training is provided free of charge.
And our service doesn't stop once your fleet has been installed. Throughout your contract we will consistently monitor and review your print estate to offer you additional solution benefits, giving you even further cost-savings, boosted productivity and security.