4 hour query response time
Service
A dependable service you can rely on
We pride ourselves on our service and we believe it is truly what sets us apart from our competitors which is why we offer the highest quality break-fix support. From paper jams to software queries our UK-based Helpdesk and engineers are on hand to give you continued guidance and support.
We have specialist brand experts so you can be sure that whatever brand your device is our engineers and helpdesk advisors will be able to identify and solve any issues quickly and proficiently. It is also why we are able to work to best-in-class SLA's and can commit to such rapid response times on a nationwide scale.
Next day on-site service engineer
Maximum 4 working hours fix time from arrival on-site
Staff training within 24 hours of hardware installation
97% uptime
Toner delivered within 24 hours of alert trigger
It is this service that has seen us develop excellent relationships with our clients and upon what we have built our reputation on.
